Refund and Returns
Effective Date: September 4, 2026
We want the return process to be clear and straightforward for our customers.
Return Period
Eligible items may be returned within 30 days after delivery.
Customers should contact us within this period before sending merchandise back.
Return Conditions
Returned merchandise should generally be:
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Unworn and unused
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In resalable condition
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Free from damage or alteration
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Returned with original tags or packaging where applicable
Items that have been worn, washed, altered, damaged, or otherwise used beyond reasonable inspection may not qualify for a refund.
How to Start a Return
Before shipping a return, please contact:
Please include your order number and the product you would like to return.
Our customer service team will review the request and confirm the return details.
Return Address
Approved returns may be sent to:
Huitong INC
313 Telly Rd, PMB 1025
Picayune, MS 39466
USA
Please include your order number with the returned package so that we can identify the return.
Do not send a return before contacting our customer service team and receiving return instructions.
Refunds
After an approved return is received and inspected, the applicable refund will be processed to the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or materially different from the product ordered, please contact:
Please provide your order number and photographs or other relevant information when requested so that we can review the issue.
Exchanges
Exchanges may be available depending on inventory.
If the requested replacement is unavailable, an eligible refund may be offered instead.
Return Restrictions
A return may not be accepted when:
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The applicable return period has expired;
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The item does not meet the return conditions;
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The merchandise has been materially used, washed, damaged, or altered;
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The item is otherwise excluded under applicable law or product-specific terms.
Questions About Returns
For return or refund assistance, contact:
Company Information
Legal Business Name: Huitong INC
EIN: 41-3997980
Business Address: 313 Telly Rd, PMB 1025, Picayune, MS 39466, USA
Website: lutouse.com
Customer Service Email: service@lutouse.com
Lutouse is operated by Huitong INC.