Shipping Policy

This policy explains how orders placed through Lutouse are processed and shipped.

Free Standard Shipping

Orders with a merchandise subtotal of $69 or more qualify for free standard shipping.

Orders below the free-shipping threshold may be subject to shipping charges. Available shipping options and applicable costs will be shown during checkout.

Processing Orders

Orders are processed after payment has been successfully received and verified.

Processing time may vary depending on product availability, order volume, payment verification, weekends, holidays, and other operational circumstances.

Delivery Estimates

Estimated delivery information may be provided during checkout or through order-related communications.

Actual delivery time can vary because of carrier operations, weather, holidays, destination conditions, address issues, or other circumstances outside our reasonable control.

Delivery estimates should therefore be treated as estimates rather than guaranteed delivery dates.

Shipping Address

Customers are responsible for providing accurate and complete shipping information.

If you notice an error after placing an order, please contact us at:

service@lutouse.com

as soon as possible.

Once an order has entered fulfillment or has been transferred to a carrier, an address change may no longer be possible.

Delayed or Missing Orders

If your order appears to be delayed or missing, please contact us with your order number and relevant shipping information.

We will review the available order and shipment information and provide assistance based on the circumstances.

Damaged Packages

If a package arrives damaged, contact us at service@lutouse.com and provide your order number and relevant photographs or information when requested.

Company Information

Legal Business Name: Huitong INC
EIN: 41-3997980
Business Address: 313 Telly Rd, PMB 1025, Picayune, MS 39466, USA
Website: lutouse.com
Customer Service Email: service@lutouse.com

Lutouse is operated by Huitong INC.